Rally-o.com

As from 1st January 2021, we will be unable to accept and dispatch orders for anywhere other than mainland UK


Please be aware - we are awaiting new stock of some items  but deliveries to us are taking anything up to four weeks!

About us

At Rally-O.com we offer a number of products to help canine clubs, Rally judges and individual dog owners to participate in Rally (sometimes referred to as Rally Obedience,) and in particular Kennel Club Rally. We take great care in selecting the products we offer and always try to ensure that our equipment is suitable for any Rally competitions. However, we cannot guarantee that each individual item meets the regulations of every organisation and it is therefore up to the purchaser to ensure that the equipment they are buying complies with the guidelines of their particular ruling body. Having said that, we are 99.99% certain that our products are fully acceptable for all types of Rally and certainly Kennel Club Rally.

The company (Rally O Limited) exists to support Kennel Club Rally through its products and the upkeep of www.rallynews.co.uk (the free news website for all aspects of Kennel Club Rally).

Rally equipment can be ordered by using the PayPal buttons - if personal information has to be entered into the PayPal payment system (especially if the customer does not have a PayPal account) but that is PayPal, not Rally O Ltd - however, we do need delivery and contact details!

Orders can be placed telephone or email and these orders will require one or two specific personal items, normally the post code of the card billing address, that sort of thing, for card verification, but that is not retained by us. With these types of order, payment can be made by bank transfer (BACS/FPS/TPS) or by PayPal invoice.

We do not use cookies “to improve your experience”! If you are in the habit of never clearing your internet browsing history or cache, you may need to use the ‘refresh button’ on your browser to make sure that you are looking at the up to date pages. 

Privacy policy
ICO Data Protection ref: ZA850776

1. INTRODUCTION
1.1 Rally O Ltd is committed to protecting your personal information and respecting your privacy
1.2 This privacy notice sets out the basis on which we may collect personal data from you or about you, or that you may provide to us
1.3 This privacy notice also sets out how we may use any personal data collected or provided to us
1.4 For the purposes of the General Data Protection Regulation (GDPR) the data controller is Rally O Limited
1.5 This privacy notice may be updated from time to time. You should check regularly to see any updates or changes to the notice.
2. DATA PROTECTION CONTACT
2.1 The contact details for any data protection queries are: admin@rally-o.com
3. DATA PROTECTION PRINCIPLES
3.1 Any personal details and information we hold must be:
3.1.1 Used lawfully, fairly and in a transparent manner
3.1.2 Collected only for valid purposes that we have explained to you and not used in an incompatible manner
3.1.3 Relevant to the purpose we have told you about and limited to those purposes
3.1.4 Accurate and kept up to date
3.1.5 Retained by us for only as long as necessary for the purposes already told to you
3.1.6 Kept securely
3.1.7 Removed/Destroyed in an appropriate manner at the end of its agreed life.
4. PROCESSING AND USE OF PERSONAL INFORMATION
4.1 We only process personal data provided to us for specific reasons, and in the terms of GDPR the basis is of legitimate interest or to fulfil and promote the service(s) provided:
5. HOW WE COLLECT/GATHER INFORMATION
5.1 Personal information required in order to fulfill the requirements of the purchaser are collected via PayPal orders or directly through emailed orders and includes the name, delivery address and contact details of the purchaser.
6. YOUR RIGHTS AS A DATA SUBJECT
6.1 GDPR provides the following rights:
6.1.1 The right to request access to personal data that we hold about you;
6.1.2 The right to request rectification of personal data that we hold about you;
6.1.3 The right to request deletion of the personal data that we hold about you;
6.1.4 The right to request restriction of processing data about you;
6.1.5 The right to object to processing of data that we hold about you; and
6.1.6 The right to data portability.
6.2 If you wish to raise a complaint regarding how we have handled your personal data, or you want to request removal or amendment of the personal data we hold about you, you should contact the Data Protection Contact (see.2.1)
6.3 If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO) - details can be found at https://ico.org.uk/global/contact-us/
7. GENERAL
7.1 We do not solicit any personal information.
7.2 Personal information is updated or removed at the request of its originator/owner, or if it is time expired
7.3 We do not collect, store or distribute any personal information for any reason whatsoever.
7.4 We do not undertake marketing and we do not maintain or operate mailing lists.
7.5 All personal information, emails etc are processed using encrypted computer hardware.

3 January 2021 

Delivery information 
UK mainland

Ordering
Look through the products we have available and then either order on-line using the PayPal “Add to Cart” button or you can contact us by email (sales@rally-o.com) or by telephone (07484 809 197) with your requirements. We endeavour to reply to emails within the hour, giving you the total order cost including delivery charge. There is no minimum order value.

You will need to ensure we have
•Delivery name and address
•Contact details (email address and telephone number for couriers)

Remember, payment can be made by PayPal (on-line shopping cart or by invoice) or by bank transfer (BACS/TPS/FPS etc).

Post & Packing UK MAINLAND POSTAL CODES ONLY
For orders of £100 and over - delivery is free to a UK MAINLAND postal address. Under £100 we charge in ‘bands’ as follows:
1. for goods ordered up to £10.00 there is a £5.00 delivery charge
2. for goods ordered over £10.00 up to £50.00 there is a £10.00 delivery charge
3. for goods ordered over £50.00 up to £99.00 there is a £15.00 delivery charge
4. for goods ordered £100 and over there is no delivery charge

Delivery of small items is by Royal Mail (to be signed for) and larger items by courier (normally DHL) - Europe, Eire, Northern Ireland and Channel Islands please see separate page. Our couriers/delivery agents require a contact telephone number for notifying the recipient of intended delivery time.

Any order that includes a Hurdle set has a surcharge of £15.00 due to the length of the box (1.5m) - which can only be sent by Parcelforce.

Payment
You can pay for your purchases either by -
• Credit/Debit Card
• PayPal Account
• Bank Transfer - we send you an invoice by email with bank account details
• and of course, by cheque (but we don’t like cheques these days, they cost too much to bank!)

Note - we only dispatch goods once payment has been received/cleared.

Terms
Our terms are very simple - you order, you pay, we deliver as quickly as possible! If there is something wrong with the goods within 7 days of delivery, then we will replace or refund your money - we don’t quibble about it! All we ask is that you keep in contact with us and we will do likewise! This does not affect your statutory rights. 

Delivery outside UK mainland

As from 1st January 2021, although we will be able to accept and dispatch orders for Europe etc, the customer will be responsible for any and all Import Duties and local VAT. We are not a VAT Registered business and so our prices are the same no matter from where you are purchasing. Please DO NOT order from the website as delivery costs have to be calculated on each and every order at the time of ordering - this includes the Channel Islands, Eire and the Rest of the World! Remember. we now have to make Customs Declarations regarding the contents and value of the package, which may or may not cause local import duties and VAT to be paid upon delivery - the courier services will notify you of this, which is out of our control.

Ordering
Look through the products we have available and then contact us by email (sales@rally-o.com) or by telephone (+44 7484 809 197) with your requirements and telling us how you wish to pay - PayPal or bank transfer. We endeavour to reply to emails within the hour, giving you the total order cost including delivery charge. There is no minimum order value.

Please DO NOT order on-line using the PayPal “Add to Cart” button

You will need to ensure we have
• Delivery name and address
• Contact details (email address and telephone number for couriers)

Remember, payment can be made by PayPal (invoice) or by bank transfer (BACS/TPS/FPS etc).

Post & Packing for outside the UK MAINLAND
For all orders, we have to ascertain the correct delivery charge being made by the delivery courier service. Delivery of small items is normally by Royal Mail (to be signed for) and larger items by courier (normally DHL). Our couriers/delivery agents require a contact telephone number for notifying the recipient of intended delivery time.

Payment
You can pay for your purchases either by -
• Credit/Debit Card
• PayPal Account 
• Bank Transfer - we send you an invoice by email with bank account details

Note - we only dispatch goods once payment has been received/cleared.

Terms
Our terms are very simple - you order, you pay, we deliver as quickly as possible! If there is something wrong with the goods within 7 days of delivery, then we will replace or refund your money - we don’t quibble about it! All we ask is that you keep in contact with us and we will do likewise! This does not affect your statutory rights. 

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